How to make an appointment
Urgent on the day appointments
If the Practice is closed and you need urgent medical help or advice, call 111
For life-threatening emergencies, call 999
Calls to 111 and 999 are free
When the Practice s open please submit and online form for the Practice to review. If you are unable to complete this form, or your query is regarding a serious medical condition, please call the Reception team on 0121 568 4300
Routine Appointments
- phone 0121 568 4300 – call from 8:00am
- using Patient Access or the NHS App
- visiting the surgery and speak with a receptionist
- completing the online form if you are unable to complete the online form, please call our Reception Team on 0121 568 4300. They will be happy to help you.
Our online form is available Monday to Friday 8.00am-6.30pm
Requests submitted between 8.00am and 3.30pm will be reviewed by our team on the same working day.
Requests submitted after 3.30pm (Monday to Friday) will be reviewed on the next working day.
Forms submitted after 12:00 pm on the last working day before a bank holiday will be reviewed on the next working day following the bank holiday.
Home Visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10am.
When we are closed
Visit the ‘Out of Hours’ section on out Contact page for what to do when we are closed.
Late for your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Travel Vaccinations
At Darlaston Family Practice, our Practice Nurse can offer and provide comprehensive travel health advice and administration of NHS funded immunisations necessary for your trip. All travel health requests need to be made 12 weeks ahead of your planned date of travel following a telephone consultation with the nurse. Meanwhile, you may wish to use the official travel health advice websites and search for the country or countries of destination for further advice:
Get help fast from a pharmacist
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.
Why visit your pharmacy?
It’s estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete’s foot.
But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time, just walk in.
Minor ailments and conditions your Pharmacy can help you with
- mild skin conditions, such as acne, eczema, psoriasis, impetigo, athlete’s foot
- coughs and colds, including blocked nose (nasal congestion), and sore throats
- bruises, sunburn, and minor burns and scalds
- constipation and piles (haemorrhoids)
- hay fever, dry eyes and allergies (including rashes, bites and stings)
- aches and pains, including earache, headache, migraine, back pain and toothache
- vomiting, heartburn, indigestion, diarrhoea and threadworms
- period pain, thrush and cystitis
- head lice (nits)
- conjunctivitis, cold sores and mouth ulcers
- warts and verrucas
- nappy rash and teething
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Interpreter Services
If English isn’t your first language, don’t worry we can help you by arranging an interpreter. If you need an interpreter, please let us know when booking your appointment. We will advise how long it will take for an interpreter to be arranged.
If you are unable to keep your appointment, please let us know as soon as possible so that the interpreter can be cancelled.